Privacy Policy and Personal Data Processing
This Policy explains how Soulmate processes personal data of users of slmt.pro and the Soulmate app, why this data is used, and how users can exercise their rights.
1. Data Controller
The data controller is Soulmate Software FZCO.
License: 84737745.
Address: Dubai Digital Park, Dubai Silicon Oasis, UAE.
Privacy contact: privacy@slmt.app.
2. Data We Collect
- identity data: name, birth date, gender, profile photo;
- contact data: phone number, email;
- profile data: interests, tags, in-product reactions;
- technical data: IP address, device model, OS version, browser language and session data;
- interaction data: pinches, connects, messages, reports, blocks;
- safety data: moderation signals, abuse reports and data required to prevent misuse.
We do not sell personal data and we do not use advertising trackers.
3. Purposes of Processing
- account creation and user authentication;
- operation of website and app features, including compatibility, profile and communication tools;
- platform safety, fraud prevention and abuse mitigation;
- support requests and legally significant user requests;
- performance of our obligations and compliance with applicable law.
4. AI-Assisted Logic
Soulmate uses algorithmic processing to provide compatibility insights and personalization. These outputs are informational only, are not psychological or medical evaluations, and do not make decisions for the user.
5. Legal Basis
- user consent;
- contractual necessity and operation of the service;
- legitimate interest in safety and fraud protection;
- legal compliance and platform requirements.
6. Storage and Security
We use secure cloud infrastructure, HTTPS/TLS, access control and organizational safeguards. Access is limited to authorized personnel only where necessary for service operation and moderation.
7. Third-Party Sharing
We do not share data with advertising networks and do not use data for advertising profiling. Limited sharing may occur with hosting providers, Apple/Google payment platforms, messaging service providers and legal authorities when required by law.
8. Retention and Deletion
- data is retained while the account is active and while required for processing purposes;
- core account data is deleted within 30 days after a confirmed deletion request;
- backups and system logs may be removed within 90 days as part of the technical cycle;
- safety or legal records may be retained longer if required for investigations or legal obligations.
Users may delete data in three ways: in the app via Settings → Delete Account, via the data deletion page, or alternatively by email at support@slmt.app.
9. User Rights
- request information about data processing;
- update or correct data;
- request deletion or export of data;
- withdraw consent;
- report privacy misuse or abuse.
To exercise privacy rights, contact privacy@slmt.app or use the website request form if your request concerns account and data deletion.
10. Children’s Privacy
Soulmate is strictly for users aged 18+. Accounts of minors are removed once the age violation is confirmed.
11. Updates
We may update this Policy to reflect changes in the product, infrastructure, safety or legal framework. The current version is published at slmt.pro/en/privacy/.
12. Contact
Privacy and personal data: privacy@slmt.app.
General support: support@slmt.app.
Support hours: 10:00–22:00 (UTC+3).